Senior IT Support Engineer (Level 3) – MSP

About Cyber Risk Analysis Group

Cyber Risk Analysis Group (CRAG) is a leading Managed Services Provider (MSP) delivering top 5% managed services and cybersecurity solutions to mid-sized businesses. We take a proactive, security-first approach, with deep technical expertise and top 5% client service. As we continue to grow, we are seeking a highly skilled Senior IT Support Engineer (Level 3) to join our team and serve as a top-tier resource.

Before you apply, please visit our website at ---------- and review our vision, mission, and values for alignment.

About the Role

We are seeking an experienced Level 3 IT Support Engineer with strong expertise in Microsoft technologies, cloud infrastructure, and Modern Workplace environments. This is a full-time, long-term independent contractor role.

As an L3 engineer, you will own complex issues end-to-end, helping improve systems, documentation, and service quality. You will work across multiple client environments in a MSP setting, with a strong focus on reliability, security, and customer experience.

This role requires excellent troubleshooting skills, strong written and spoken English, and the ability to work independently while collaborating with a distributed team.

Key Skills
- Microsoft Azure and Microsoft 365
- Windows Server and Active Directory
- Windows 10/11 endpoints
- Networking (DNS, DHCP, TCP/IP, VPNs)
- Design, implement, and improve Microsoft Azure and Modern Workplace solutions.
- Administer and support Microsoft Intune, Azure AD, Exchange Online, SharePoint, and Teams.
- Identify root causes of recurring issues and implement permanent fixes.
- Implement and enforce security best practices across cloud and on-premise environments.
- Assist with IT projects including migrations, upgrades, onboarding/offboarding, and new deployments.
- Provide technical guidance and mentorship to L1 and L2 engineers.
- Create and maintain clear technical documentation, SOPs, and knowledge base articles.
- Collaborate with internal teams to continuously improve MSP tools, processes, and service delivery.
- Communicate clearly and professionally with clients, explaining technical issues and solutions in plain language.

Required Qualifications
- 5+ years of experience in a senior-level IT support or systems role, preferably within an MSP.
- Proven experience working as a Level 3 engineer.
- Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs).
- Strong troubleshooting skills with a structured, methodical approach.
- Excellent written and verbal English communication skills.
- Ability to work independently, manage priorities, and handle multiple client environments.

Nice-to-Have / Preferred Experience
- NinjaRMM (monitoring, patching, automation)
- SentinelOne or similar EDR platforms
- Avanan or other cloud email security solutions
- Firewall platforms (Fortinet, Sophos, Meraki, etc.)
- PowerShell scripting for automation and troubleshooting
- Relevant Microsoft certifications (Azure Administrator, Azure Solutions Architect, Modern Workplace, etc.) are highly desirable.

Compensation and Contractor Benefits
- Compensation of PHP 160,000 per month. This is a long-term contractor role.
- Monthly allowance to offset PhilHealth and SSS costs
- 30 days of paid time off
- Long-term stability with a growing MSP

As an independent contractor, you will be responsible for managing your own tax obligations and government contributions in accordance with Philippine law.

To Apply

Please submit your resume detailing your relevant experience and why you are a strong fit for this role based on our vision, mission, and values found at ---------- . We are looking for the top 5% of technical talent for this position. ***Qualified candidates will be required to complete technical and personality assessments, expected to take approximately 1 hour, as part of the hiring process.***