Guest Experience Handler – Airbnb / Short-Term Rentals (Remote)

«Please write a short reply to a guest who says the apartment was noisy and they are unhappy.»

We are hiring a high-level Guest Experience Handler for a professional Airbnb / short-term rental operation based in Oslo, Norway.

This is not an entry-level VA role.
We are only interested in candidates with excellent English, strong digital skills, and real Airbnb experience.

What you will do:
- Handle guest communication before, during, and after stays.
- Respond confidently to guest questions, requests, and issues.
- Manage messages inside Airbnb and Hospitable.
- Identify and resolve issues calmly and efficiently.
- Set up cleaning schedules and coordinate with cleaning team in Oslo.
- Escalate only when truly necessary.
- Maintain a consistently high guest experience.
You are expected to work independently and make decisions.

Mandatory requirements (non-negotiable). Please do not apply unless you meet all of the following:
- Excellent, fluent written English.
- Hands-on experience using the Airbnb platform as a host.
- Strong digital skills (fast, organized, comfortable with tools).
- Have a fast and stable internet connection.
- Ability to think and act without step-by-step instructions.
- Calm, professional communication style.

This role is not suitable for beginners or slow learners.

Strong advantage:
- Experience with Hospitable, Guesty, or similar tools.
- Background in short-term rental operations or hospitality.
- Experience handling international / European guests.
- Understanding of cleaning/turnover of apartments.
- Being able to use ChatGPT, Google Drive and similar tools to work smart.

What we offer:
- Fully remote work.
- Long-term opportunity.
- Clear responsibilities and autonomy.
- Professional operation (not a hobby business).

How to apply. Please include:
- A short description of your Airbnb experience. (We will know fast if it is true or not).
- Confirmation that your written English is fluent.
- A short writing sample (e.g. how you would reply to an unhappy guest).

Applications without strong English and at least some Airbnb experience will not be considered.

Start your application by helping: «...a guest who says the apartment was noisy and they are unhappy.»