Customer Success Manager

PLEASE READ THE WHOLE JOB APPLICATION BEFORE APPLYING! ONLY apply through the link at the bottom. Submissions through the OLJ platform WILL NOT be read.

About Us:
We are a fast-growing startup comprised of four companies: A digital marketing agency specialized in retail liquor (alcohol), a SaaS company focused for alcoholic-beverage niche (liquorchat.ai), a high-ticket full-services content agency for any niche, and an AI SEO agency for law firms. Our team works globally and collaborates across all four businesses, offering significant opportunities for learning and growth. While employees may contribute across companies, this role will primarily focus on customer success responsibilities and ownership within one core business pillar.

Time Commitment:
Full time (8+ hours/day, Monday-Friday) during New York Time Zone (8am-5.30pm EST)
We're looking for a confident, well-spoken Customer Success Manager to own client relationships and drive retention through genuine value delivery—not just metrics.
You'll be the bridge between clients and internal teams, managing expectations proactively while fostering collaboration that keeps accounts healthy and growing.
You must ensure to have a reliable high-speed internet connection, a dedicated workspace free from noise and distractions, with a professional client-facing approach to all your interactions.

Core Focus:

Own client relationships end-to-end, delivering proactive support, strategic guidance, and timely communication via Slack, email, and calls
Conduct regular check-ins and onboarding sessions to align expectations and address challenges before they escalate
Establish feedback loops between clients and internal teams to refine delivery and improve service quality
Collaborate cross-functionally to resolve issues quickly and prevent recurrence
Track client health and engagement through project management tools, taking initiative on at-risk accounts

Qualifications & Preferences:

3+ years in client success, account management, or similar client-facing role—agency experience preferred
Excellent verbal and written English communication with no accent (required for US client base)
Proactive problem-solver who takes ownership and drives results without waiting to be told
Comfortable creating instructional videos and client-facing content
When asked, the application key is 'Alden'

What We Offer:

Competitive base salary plus performance bonuses per account.
A friendly, collaborative team environment that values innovation and proactive engagement.
Opportunities to develop scalable automation solutions, improve campaign strategies, and make an impact in a niche industry.
Room for growth as a key contributor to our expanding agency.

ONLY APPLY THROUGH THE FOLLOWING LINK: ----------