Support Centre Operative

We are a UK-based company providing staff to events across London. We are seeking a reliable and proactive individual to join our team in a support role.

Key Responsibilities
- Work from Home
- Provide telephone and online support to staff and suppliers.
- Monitor staff via the online portal, ensuring all shifts are adequately covered and deploying personnel as required.
- Administer timesheets and digital records to maintain accurate documentation for each shift.
- Serve as the primary point of contact for staff, suppliers, and clients.
- Liaise with management and clients to ensure that efficient working practices are consistently upheld.
- Proactive approach to contingency planning, with the ability to anticipate potential issues and implement solutions to ensure uninterrupted operations.

Requirements
- Experience in staffing and rostering will be considered an advantage.
- Fluent in English with excellent communication skills.
- Strong telephone etiquette and professional manner.
- Willingness to work on rotating schedules, including shifts designed to provide 24/7 coverage.
- Amenable to working without fixed rest days or shift patterns, as these will operate on rotation to ensure continuous coverage.
- Rota: 48 hours per week (40 hours desk-based plus 8 hours on-call).
- Attendance at the weekly Monday meeting (10:00–11:00 AM UK time) is expected from all tea ---------- mbers, whether on duty or not.
- Ability to independently learn and adapt to new online platforms
- Proficiency in Google Sheets and Microsoft Office applications.
- This role cannot be combined with other employment; full commitment is required.

Device Requirements:
- Minimum Specifications: Device must have at least an Intel Core i3 or AMD Ryzen 3 processor.
- Backup Systems: A secondary PC/laptop and backup internet connection must be available in case of outages.
- Power Supply: Reliable access to electricity, with a backup power source (UPS or generator) to ensure continuity.
- Noise-cancelling headset for clear communication.
- Private working space free from distractions or interruptions.

Applications are invited from candidates who meet the requirements outlined and are comfortable with the nature of the role.

To apply, please send us a message with your CV and a voice recording introducing yourself. Applications that do not include both will not be considered.