Customer Service Agents

We are a fast-growing creative brand that inspires families and children through arts, crafts, and learning-through-play products. We care deeply about our customers and the experience they have with our brand — every message matters, and every interaction is built on empathy, clarity, and care.

We’re looking for a customer-obsessed, detail-oriented, and proactive Customer Service Agent to support our customers across email, chat, and social channels.

1- Role Overview

As a Customer Service Agent, you will:
Respond to customer inquiries about orders, shipping, returns, product questions, and exchanges
Handle complaints with empathy and problem-solving mindset
Support parents and families in a warm, human, and reassuring tone
Collaborate with logistics, marketing, and operations when issues require escalation
Help identify recurring customer issues and improvement opportunities

*This role is ideal for someone who enjoys helping people, communicates clearly, and thrives in a fast-moving e-commerce environment.

2- Key Responsibilities

Respond to customer emails and messages in a timely and professional manner
Resolve delivery delays, damaged items, wrong orders, or missing packages
Guide customers on product use, bundles, and recommendations
Follow internal workflows and response templates where relevant
Escalate complex or sensitive issues to the Team Lead when needed
Maintain a high standard of accuracy and empathy in every conversation
Contribute insights to improve FAQs, processes, and customer experience

3- Required Qualifications

Experience in customer support, e-commerce support, or service roles
Strong written English and clear, friendly communication style
Ability to handle emotional or frustrated customers calmly
Organized, reliable, and detail-oriented
Comfortable working with ticketing or CRM tools
Problem-solver with strong ownership mindset

4- Nice to Have (Highly Valuable)

Experience working in DTC, e-commerce, or creative / kids / lifestyle brands
Experience supporting customers during high-volume seasons

5- Experience with:

Gmail / Helpdesk tools
Performance Indicators (KPIs)
Response time
Resolution quality
Customer satisfaction tone & clarity
Issue ownership / minimal back-and-forth

KPI's needed 100+ tickets per day

Please Apply here : ----------