Home Care Manager (Remote | EST Hours | Long-Term Role)

About the Role: We are a U.S.-based home care agency seeking a reliable and experienced Home Care Manager to support daily scheduling, caregiver coordination, and client intake. This is a long-term, full-time remote position working Eastern Standard Time (EST) hours.

This role is best suited for someone who has previously supported a U.S. home care agency and is comfortable managing schedules, communicating with caregivers, and assisting with client intake in a structured, fast-paced environment.

What You’ll Be Responsible For
-Manage caregiver schedules and assignments
-Handle call-outs, time-off requests, and schedule adjustments
-Verify caregiver clock-in and clock-out times
-Prepare caregivers for new client assignments
-Maintain accurate client and caregiver records
-Client Intake & Communication
-Answer inbound calls from prospective clients
-Schedule phone assessments
-Follow up with leads via phone and email
-Respond to client questions and concerns professionally
-Caregiver Support
-Serve as a point of contact for caregiver questions
-Conduct regular check-ins to confirm availability
-Communicate schedule changes clearly and promptly

Work Schedule: Remote | EST Hours
Monday–Thursday: 8:00 AM – 6:00 PM EST
Friday: 8:00 AM – 1:00 PM EST

What We’re Looking For
- 3+ years experience in home care coordination, scheduling, or office support
- Experience with a U.S.-based home care agency strongly preferred
- Strong spoken and written English skills
- Highly organized and detail-oriented
- Comfortable working independently and following processes
- Reliable internet connection and quiet work environment

Why This Role Works
- Long-term, stable position (not project-based)
- Clear responsibilities and expectations
- Supportive U.S.-based management team
- Opportunity to grow as the agency expands
- Meaningful work supporting clients and caregivers