Bookings & Member Relations Specialist

• Respond to inbound leads, qualify prospects, and schedule showings.
• Prepare and send digital applications, pre-screen applicants, and present recommendations to the Property Manager per Fair Housing guidelines.
• Act as Tier 1 contact for resident questions on rent, maintenance, house rules, and account changes.
• Proactively touch base at move-in, 3-day check-in, and move out.
• Assist with roommate conflict resolution and educate on community guidelines.
• Maintain accurate unit status, pricing, and notes in property management software (Rent Vine).
• Deliver weekly leasing pipeline reports to leadership.
• Partner with Marketing to refine listings and track lead sources.
• Contribute to knowledge-based articles and onboarding videos.