Senior Customer Service Representative (Phone + Email | Zendesk)

IceCarats is hiring a Senior Customer Service Representative to lead support quality across phone and email during U.S. business hours. This role is ideal for someone who can confidently handle escalations, resolve complex issues end-to-end, and keep support operations organized and consistent using Zendesk.

You’ll be trusted to make sound decisions, document accurately, and deliver a calm, professional customer experience.