Customer Service/Administrator

Admin & Remote Customer Support (Pet Care)

Schedule: Friday – Sunday (Fixed)

We’re a friendly, growing pet care business looking for a reliable Admin/VA to help us keep things running smoothly on weekends.

If you enjoy helping customers, staying organized, and working remotely with a team, this role could be a great fit.

What You’ll Be Doing

Answer customer calls and emails in a friendly and professional way
Help customers with questions about pet care services and scheduling
Update and manage customer information in the system
Schedule appointments and send confirmations or follow-ups
Communicate with team members to share updates and resolve issues
Make sure customers have a great experience from start to finish

Schedule

Friday – Saturday: 8:00 PM – 8:00 AM
Sunday: 10:00 PM – 6:00 AM
Weekly Meeting on Mondays
Schedule subject to change due to Daylight Saving Time (DST)

What We’re Looking For

Clear written and spoken communication skills
Experience in customer service, admin support, or virtual assistance
Comfortable using pet-care business management software, email, and basic software
Organized, dependable, and able to work independently
Stable internet connection

Bonus Points
Experience in the pet care industry and love all kinds of pets.


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