AI Automation Operations Specialist

About Kiby Solutions

We're a US Based AI automation agency helping small businesses save time with AI-powered tools. We're looking for a reliable, detail-oriented operations specialist to help manage our
automated systems and support our growth.

What You'll Do
Daily (30-45 min): - Monitor automation dashboards (n8n workflows, email campaigns) - Flag any issues or errors - Pull leads from ---------- into email campaigns - Basic troubleshooting when
automations fail - Update CRM records - Prepare daily summary reports
Weekly: - Run data quality checks - Update campaign settings as directed - Document processes and create SOPs - Test new workflows before deployment
As We Grow: - Set up new client accounts - Build simple automations from templates - Coordinate with clients on Slack - Train junior tea ---------- mbers

Required Skills
Must have: - Excellent English (written) - you'll be writing professional emails - Strong attention to detail - small mistakes cause big problems - Reliable internet and quiet workspace -
Available during US business hours (at least 4-hour overlap with EST) - Basic spreadsheet skills (Google Sheets) - Ability to follow detailed SOPs exactly
Nice to have (will train if not): - Experience with CRM systems (Pipedrive, HubSpot) - Experience with automation tools (Zapier, Make, n8n) - Experience with email marketing tools - Basic
understanding of APIs - Experience supporting SaaS or tech companies

What We Offer
$ ---------- /month starting (room to grow as we scale)
Fully remote - work from anywhere
Training provided - we have detailed SOPs for everything
Growth opportunity - become operations lead as we add clients
Stable long-term position - not a one-time project

How to Apply
Please answer these questions in your application:
1. Describe a time you had to follow a complex, multi-step process. How did you ensure you didn't miss any steps?
2. What hours are you available to work? (Please specify in EST timezone)
3. Have you used any automation or CRM tools before? Which ones?
4. What does attention to details mean to you? Give an example.
5. Why are you interested in this role specifically?