Rental Operations & Client Onboarding Virtual Assistant (Car Rental Company)

About the Role

We are a fast-growing U.S.-based car rental company. This role is operations-focused, not personal assistant work. You will manage renter onboarding, follow-ups, Facebook & Marketplace leads, vehicle status tracking, and daily reporting.

You must follow checklists and scripts only.

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Key Responsibilities
• Respond to Facebook Business Inbox & Marketplace leads
• Qualify renters and move them into booking
• Confirm deposits, add-ons, documents, and payments
• Ensure rentals are returned or extended on time
• Update rental agreements and CRM records
• Track vehicle status (available, rented, detailing, repair)
• Coordinate detailing & repair tasks
• Send daily end-of-day (EOD) reports

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Deposit & Add-On Rules (Must Enforce)
• New renters ? $75 non-refundable deposit
• Returning renters ? $0 deposit
• All add-on prices are inside the CRM only
• No payment = no pickup
• No payment = no extension

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Requirements
• Strong written English
• Detail-oriented & process-driven
• Comfortable enforcing rules
• Experience with:
• Facebook Business Inbox
• Google Sheets & Docs
• CRM systems
• Reliable internet & quiet workspace
• WhatsApp availability during shift

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Non-Negotiables
• Follow scripts only
• No price quoting fro ---------- mory
• No policy exceptions
• Daily EOD report required

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How to Apply

Send:
1?? Resume
2?? Short Loom video answering:
• How would you handle a renter requesting an extension?
• How would you handle a renter refusing the deposit?