High-Ticket Sales Support & Lead Engagement Coordinator (Remote)

We’re a long-distance moving company handling high-ticket, multi-thousand-dollar moves across Canada and the U.S.

You will be working alongside high-ticket sales, supporting conversations with clients who are:

Comparing multiple moving companies

Planning months in advance

Unsure of timing but certain they will move

This job is great for closers or well experienced appointment setters
The intention here is to have you follow up with leads that are in specific points of our lead cycle.. for example client never responded. Or communicating with the client after the estimate was emailed to them and communication has been a weak ever since the intention is to never judge the client. It is more to communicate in an engaging manner to increase response rate.
Your job is to support, organize, and stabilize the sales process so high-value clients feel confident moving forward.

Who This Role Is For

This role is a strong fit if you:

Are calm, thoughtful, and organized

Understand long sales cycles and high-value decisions

Are comfortable supporting high-ticket sales without pressure

Communicate clearly and professionally in writing

Can manage many ongoing conversations at once

Follow SOPs closely and respect role boundaries

What You’ll Be Doing

Engaging and following up with high-ticket leads via CRM by email and SMS

Supporting clients who didn’t answer calls or are still d ----------

Asking smart questions to understand readiness and concerns

Keeping leads warm while they compare options

Reinforcing planning confidence (even without a fixed move date)

Working closely with the sales lead (owner) to keep pipelines clean

Important Boundaries

You do not negotiate pricing

You do not pressure clients


You operate within structured guidelines

You are sales-adjacent, not sales-driven.

Ideal Experience / Personality

CRM or sales support experience

Customer success, coordination, or logistics background

Strong written English

Comfortable with high-value conversations

Patient, detail-oriented, and emotionally intelligent

This Role Is NOT For You If

You want to close deals directly

You prefer aggressive sales tactics

You dislike long-term follow-ups

You need constant direction

Why This Role Matters

Your work directly supports high-ticket conversions by:

Preventing lead drop-off

Improving client confidence

Strengthening the sales process