customer service

We are looking for a reliable and detail-oriented Online Customer Support Assistant to help with order processing and customer communication for an e-commerce business.

This role follows clear instructions and scripts. No phone calls are required.

????? Responsibilities (Overview)

Review and process online orders in our system

Confirm that customer payments are received correctly

Update order status when processing is complete

Respond to customer questions via chat (delivery time, order status, basic support)

Monitor and reply to emails when needed

Provide a short daily summary of work completed

???? Communication

Customer communication is mainly via chat (WhatsApp-style messaging)

You will use pre-written templates/scripts

For some questions, you may use a translation app (English ? Dutch)

No phone or voice support

???? Daily Reporting

At the end of each workday, you will provide a simple update including:

Number of orders handled

General status of the day

Any issues or customer complaints

Items that may need attention

???? Requirements

Dependable and detail-oriented

Able to follow instructions accurately

Comfortable using online tools and spreadsheets

Customer support or e-commerce experience is a plus (not required)

Available for regular daily work

? Work Details

Remote / online

Flexible schedule (to be discussed)

???? Compensation

Competitive, based on experience and availability

???? How to Apply

Please send a short message including:

Your experience with online customer support (if any)

Your weekly availability

Confirmation that you are comfortable working with scripts and instructions

???? Why this role

Clear, structured tasks

No phone calls

Long-term opportunity for the right candidate

Shortlisted candidates will receive more detailed instructions and training after selection.