Virtual Assistant – Accounting & Customer Service Operations Specialist

Location: Fully remote (must align with Pacific Time Zone hours)
Work Environment: Reliable high-speed internet, professional home office setup, headset, and quiet environment required. Dual monitors are strongly preferred.

About Us
Valta Realty Group is a multi-market, full-service property management company specializing in short-term and mid-term rentals and labor services. We operate with strict financial discipline, strong revenue protection controls, and a commitment to customer service excellence across a rapidly growing portfolio.

Job Overview
We are seeking a highly organized Virtual Assistant with a strong accounting background and excellent customer communication skills. This role is critical to protecting company revenue, maintaining clean financial records, and providing professional billing support to guests, owners, and vendors.

Key Responsibilities

Accounting & Financial Operations (50%)
Create and issue invoices for guest, owner, and vendor billing
Process and apply incoming payments.
Reconcile payouts from Airbnb, VRBO, ---------- , Stripe, and direct booking platforms
Monitor guest payments and identify failed, missing, or partial balances
Post journal entries for accruals, reimbursements, owner distributions, and inter-company transfers
Review vendor invoices and support Accounts Payable coding and controls
Reconcile bank and credit card accounts
Assist with month-end close, variance analysis, and financial reporting
Identify revenue leakage, billing errors, and internal control gaps

Customer Service & Billing Support (40%)
Handle inbound guest, owner, and vendor billing inquiries
Professionally follow up on unpaid balances via phone, email, and messaging platforms
Clearly explain charges, invoices, and payment policies
Coordinate with operations to prevent access issues related to non-payment
Maintain accurate CRM and communication records
Escalate unresolved or high-risk cases to management

Administrative & Compliance Support (10%)
Support onboarding of new properties, vendors, and owners from a financial perspective
Maintain accounting SOPs, audit trails, and compliance documentation
Assist with general administrative, reporting, and record-keeping tasks

Skills & Qualifications
Technical Proficiency
Excel / Google Sheets
QuickBooks certification preferred
Stripe, payment gateways, and payout reconciliation experience preferred
Booking platform experience (Airbnb, VRBO, ---------- ) preferred

Professional Experience
2+ years accounting, bookkeeping, AR/AP, or finance operations
2+ years customer service or billing support experience
Hospitality or property management background preferred

Core Competencies
High attention to detail and audit-level accuracy
Excellent phone etiquette and written communication
Strong conflict resolution and de-escalation skills
Analytical, investigative mindset
High integrity, confidentiality, and professionalism

Educational Background
Bachelor’s degree in Accounting, Finance, Business Administration, or related field preferred.

To apply:
Send your resume/CV
Answer these following questions
1- What accounting tasks can you perform independently in QuickBooks?
2- How do you ensure accuracy before the month-end closes?
3- Why are you leaving your current role and what are you seeking in your next role?
4- Why are you a strong fit for this position?