Virtual Admin & Client Experience Assistant (Photography and Education Studio)

Emily Cummings Photography is a luxury portrait studio based in the Chicago area. We are known for providing a thoughtful, high touch client experience and are expanding both our photography services and educational offerings.

We are looking for a highly organized, detail oriented Virtual Admin & Client Experience Assistant to support day to day operations, client communication, and internal systems. This role will start part time with the opportunity to grow into a full time position as the business continues to scale.

This is a long term role for someone who enjoys structure, clarity, and helping a creative business run smoothly behind the scenes.

Responsibilities Include:

-Manage and respond to client inquiries via email and CRM using established templates and workflows
-Support scheduling, confirmations, contracts, and invoicing
-Maintain client records and keep systems organized and up to date
-Assist with client communication before and after photography sessions
-Provide basic support for clients enrolled in educational offerings, including questions about access, scheduling, and next steps
-Coordinate internal tasks and follow ups to ensure a smooth client experience
-Assist with light project management and operational support as needed

This Role Is a Good Fit If You:
-Are highly organized and proactive
-Communicate clearly and professionally in written English
-Enjoy following systems and improving processes
-Are comfortable working independently once trained
-Care about providing a polished, thoughtful client experience

This Role Is Not:
-A creative or editing position
-A sales role
-Technical support or troubleshooting for course platforms

10–15 hours per week, with opportunity to grow

Long term full-time position for the right candidate