Email Support Agent - Shopify Brand Subscriptions

About Elavate:
Elavate is the UK’s fastest-growing collagen supplement brand, helping women over 40 achieve healthier skin, stronger joints, and thicker hair through premium-quality products.

Position Overview:
We’re looking for a Customer Service Representative who can confidently manage email support for our expanding customer base. You’ll handle a variety of customer inquiries; from product and order questions to subscription management, while ensuring each interaction reflects the warmth and quality of our brand.

Key Responsibilities:

Handle customer inquiries via email, chat, and phone with professionalism and empathy
Assist with orders, shipping updates, returns, and refunds
Manage subscriptions (pause, skip, modify, cancel)
Provide accurate product information and educate customers about our Multi-Collagen Superblend
Log and resolve customer issues efficiently or escalate when needed
Maintain accurate records and follow standard procedures in our customer service system

Required Qualifications:

Excellent written and spoken English communication skills
Minimum 2 years of customer service experience (email/chat/phone)
Shopify experience is a MUST
Phone support experience is a MUST
Familiarity with Richpanel, Zendesk, or Gorgias (preferred)
Experience with subscription platforms such as Loop or Recharge
Background in health, wellness, or supplement industries (preferred)
Strong attention to detail, adaptability, and a proactive mindset

Compensation: $650/month (Full-time, Remote)
Perks: Monthly performance bonuses for agents who meet or exceed targets

Please include a link to your CV or résumé when applying. Applications that don't include a link to CV, will be rejected.

Please also outline your experience working with Subscription brands and share which helpdesk tools you've used in the past, to handle ticket. (This is a MUST!)