Customer Support Rep Wanted (Excellent English)

We’re a US-based e-commerce company looking for a full-time, remote Customer Support Representative for a long-term partnership. Excellent written English is required.

What you’ll do.

1. Answering customer inquiries via??email
2. Monitoring comments on our??Facebook/Instagram posts, answering questions, engaging with followers
3. Handling disputed orders and chargebacks (as needed, with guidance)
4. Perform other, more general tasks (upon request)

What we’re looking for.

- A strong communicator with excellent written English
- Creative, resourceful, and self-motivated
- Ownership-driven (you take responsibility and follow through)

Tools you should be familiar with.

You don’t need to be an expert in everything below, but you should be comfortable with most of them:

- Shopify
- Facebook Pages & Instagram
- Gmail and other??email applications
- Microsoft Office / Google Docs

Schedule.

This is a full-time position and ability to work during the weekends will be required (not necessarily for full work day).

Compensation.

$5-7 per hour. This will depend on your level of skill and other people that apply to the job. Your salary may go up based on your job performance.

Perks.

- Flexible schedule. Work when you want, as long as tasks are completed on time and standards are met.
- Training & support. You’ll learn a lot here. We’ll train you with clear systems, examples, and ongoing feedback so you can become the best in your role.
- Performance rewards. Strong performance is recognized - if you do great work, we’ll happily give you a raise and/or bonuses.

How to apply.

1. Change the subject like to "I Want to Work with You Andrius - Customer Support Rep".
2. At the top of your message write 2-3 sentences on why you would like this position, and why you are a good fit. Do not write more than that or else your application will be skipped.
3. Include a screenshot of your internet speed test at home.

If this role sounds like a good match for you, let’s get in touch.

Best regards,
- Andrius