Agency Operations & Client Delivery Lead (Remote, Long-Term)

Location: Remote (Philippines)
Hours: 20–30 hours per week to start
Type: Long-term role with growth into a senior position
Pay: Competitive, based on experience

We run a specialist digital agency working with established, high-value service businesses. Our services include websites, SEO and Google Ads.

The business has reached a stage where client delivery needs to be owned by one experienced operator, rather than sitting with the founder. This role exists to take responsibility for delivery, systems and client communication.

This is not a junior project manager or general VA role. We are looking for someone who has worked inside a digital agency and understands how delivery actually works.

What you will be responsible for:

• Acting as the primary point of contact for active clients
• Managing delivery across websites, SEO and Google Ads
• Briefing, coordinating and QA’ing white-label providers
• Translating strategy into clear tasks and timelines
• Keeping delivery on track and clients informed
• Maintaining quality standards across all work
• Improving SOPs, workflows and internal documentation
• Identifying risks before they become problems
• Reducing founder involvement in day-to-day delivery

You will not be expected to do the technical work, but you must understand it well enough to manage it properly.

This role is for someone who:

• Has worked in a digital agency environment
• Has managed client delivery across multiple services
• Is confident communicating directly with clients
• Can manage specialists without micromanaging
• Is organised, calm under pressure, and proactive
• Understands how agencies break when systems are weak
• Can take ownership without constant direction

Please do not apply if:

• You are a general VA without agency experience
• You need detailed step-by-step instructions for every task
• You have only worked as a freelancer, not inside an agency
• You are primarily a technical specialist, not an operator
• You are looking for short-term or casual work

What success looks like in the first 90 days:

• Founder involvement in delivery is significantly reduced
• Clients receive consistent, professional communication
• White-label providers are managed clearly and efficiently
• Core delivery workflows are documented and improved
• Fewer issues, fewer surprises, smoother projects

How to apply:

Please include the following in your application:

1. A short summary of your digital agency experience
2. The types of services and clients you have managed
3. One example of how you improved delivery or systems in a past role
4. Your availability and expected hourly rate

Applications without clear agency experience will not be considered.