Virtual Assistant

We are looking for a proactive, detail-oriented Virtual Assistant to help manage the daily operations of our remote residential cleaning business. You will be the "air traffic controller" for our company—managing the calendar, talking to customers, and ensuring our cleaning teams have everything they need to succeed.

This is a 100% remote position. You will play a vital role in our growth, and we are looking for someone who wants a long-term stable position.

Key Responsibilities
Customer Support: Respond to inquiries via email, phone, and live chat.

Booking & Scheduling: Manage our booking software (e.g., Launch27, ZenMaid, or Jobber) to schedule appointments and optimize routes.

Team Coordination: Communicate with cleaners regarding their schedules, customer notes, and any last-minute changes.

Sales: Follow up with leads who requested quotes but haven’t booked yet.

Admin Tasks: Send invoices, process payments, and request reviews from happy customers.

Problem Solving: Handle customer complaints or scheduling conflicts with grace and professionalism.

Required Skills & Experience
Fluent English: Excellent written and verbal communication skills are a must.

Home Service Experience: Previous experience working for a cleaning, HVAC, or landscaping company is a huge plus.

Tech Savvy: Comfortable using tools like Slack, Google Workspace, and CRM/Booking software.

Reliability: You must have a stable high-speed internet connection and a quiet workspace for taking calls.

Empathy: Ability to remain calm and helpful when a customer or cleaner is stressed.

To ensure you have a high attention to detail, please follow these instructions:

Change the subject line of your application to: "I am your [Insert Business Name] VA!"

Attach your resume/CV.

Include a short voice recording (using Vocaroo or Loom) introducing yourself.

Tell me about a time you handled a difficult customer or a scheduling mistake.