Credit Repair - Client Support

Job Type: Remote / Part-Time (3–4 hours/day, Monday–Friday)
Location: Philippines (Work From Home)
Hours: Flexible between 9:00 AM – 6:00 PM CST (USA)
Preferred Experience: 1+ year work?from?home experience (credit repair or support background preferred)

About Us

We are a boutique credit repair company that helps professionals improve their credit profiles. We are scaling and need a dedicated support specialist to assist with client support, billing, credit disputes, onboarding, and email response workflows.



Responsibilities

Primary Client Support
• Respond to client messages via CRM (DisputeFox) — portal messages, email, and SMS
• Provide friendly, professional support and timely responses
• Use internal tools to research and answer client questions
• Occasionally assist with calls forwarded from our virtual receptionist

Billing & Account Maintenance
• Apply billing changes (late fees, suspension fees) as instructed
• Follow internal billing SOPs
• Initiate collections/forward accounts when necessary

Credit Disputes & Client Onboarding
• Import new credit reports into DisputeFox
• Prepare and send out dispute items per process
• Review client?uploaded documents and write dispute responses
• Onboard new clients who enroll via our website

Free Consultation Emails
• Respond to lead emails requesting a free credit analysis
• Generate and send consult reports using our templates and system


What We’re Looking For

? Experience using DisputeFox or a similar credit repair platform
? Strong written English skills (clear, professional communication)
? Customer?service mindset — patient, responsive, accurate
? Ability to follow written SOPs and use online support systems
? Reliable, high?speed internet and backup power/internet
? Comfortable working independently and managing tasks
? Phone communication skills for rare inbound support calls

Bonus Points:
Credit repair, billing, or collections experience
CRM experience (DisputeFox, HubSpot, Zendesk, etc.)



Schedule
• 3–4 hours per day
• Monday – Friday
• Flexible between 9:00 AM – 6:00 PM CST (USA time)
• No weekend work
• No U.S. holidays required



How to Apply

To be considered, submit a short video (1–3 minutes) that:
1. Introduces yourself
2. Describes your relevant experience (role, duties, duration)
3. Shares where you live and your age
4. Tells us why you left your previous role
5. Mentions a couple personal interests outside of work

Include your resume and reference information with your submission.


Why Work With Us
• Part time role with predictable hours and limited phone call support
• Independent work, minimal phone support pressure
• Opportunity to grow into broader responsibilities