customer support

Job Description: Customer Support Virtual Assistant (E-Commerce) – Remote

Position: Customer Support Virtual Assistant
Location: Remote (Work from Home)
Working Hours: Full-time or Part-time (to be agreed, preferably PH time zone overlap)
Start Date: As soon as possible
Company: European E-Commerce Company (confidential)

About the Role

We are a growing European e-commerce business looking for a reliable Virtual Assistant to handle customer support tasks. This is a fully remote position with long-term potential.

Responsibilities

Respond to customer inquiries via email or ticket system

Handle order-related questions (shipping, tracking, delivery status)

Manage returns and basic complaints

Escalate complex issues when necessary

Requirements

Good written English

Customer support experience (dropshipping experience preferred)

Reliable internet connection

Professional and responsible work attitude

What We Offer

Long-term, stable position

Clear workflows and guidance

On-time monthly payment

Friendly and professional working environment

Compensation

Competitive monthly salary based on experience

Application Process

Please include:

Short introduction about yourself

Your customer support experience in dropshipping

A list of the last 5–10 dropshipping stores you have worked for

Availability (hours per week / preferred shift)

Expected monthly salary