Billing & Payment Operations Specialist (Healthcare)

Remote | Philippines | Full-Time | Immediate Start

Journey Psyche — Psychiatry & Virtual Care

Journey Psyche is a fast-growing multi-state mental health organization. We are hiring a Billing & Payment Operations Specialist to support daily patient account accuracy and revenue protection as we prepare for January panels and growth.

This is a detail-critical role. Your work directly impacts patient access to care and provider schedules.


CORE RESPONSIBILITIES (DAILY WORK)

You will work every day on active patient accounts, including:

1. Payment & Credit Card Scrubbing
• Verify active credit cards on file
• Identify failed, expired, or missing cards
• Flag accounts requiring patient outreach
• Ensure no appointment proceeds with unresolved payment issues

2. Insurance & Eligibility Checks
• Confirm active insurance before appointments
• Identify coverage changes, terminations, or plan issues
• Flag January insurance problems early
• Escalate exceptions clearly and quickly

3. Account Cleanup & Accuracy
• Review patient balances
• Identify mismatches between appointments, payments, and coverage
• Prevent billing issues before appointments occur
• Maintain clean, organized account notes

4. Pre-Appointment Readiness
• Ensure patients are “financially cleared” before visits
• Support front desk and scheduling teams with accurate account status
• Prevent last-minute cancellations due to payment problems

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SYSTEMS YOU WILL USE
• Practice Fusion (or similar EHR)
• Payment processing systems
• Google Sheets
• Secure internal messaging (Slack / WhatsApp)
• Basic spreadsheets and checklists

(Training provided — healthcare experience helpful but not required if detail-oriented.)

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REQUIRED SKILLS
• Extremely detail-oriented
• Comfortable reviewing many accounts daily
• Able to follow exact processes and checklists
• Strong written English
• Reliable internet and availability
• Calm, professional, and accountable

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WORK SCHEDULE
• Aligned to U.S. business hours
• Some flexibility required
• Consistent daily availability is critical

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WHAT THIS ROLE IS NOT
• Not call-center work
• Not sales
• Not casual or part-time task work

This is core operations — accuracy matters.

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WHY THIS ROLE MATTERS

When billing and payments are clean:
• Patients show up
• Providers stay fully booked
• The entire system runs smoothly

Your work directly supports patient care.

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