Head of Operations – E-commerce (Operations, Supply Chain & Finance)

About Us:
Bold Buns is a fast-growing women’s wellness and supplement brand, best known for our creatine-based products and strong presence across TikTok Shop, Amazon (FBA), and Shopify in the United States.

We operate a high-velocity, creator-driven business with multiple SKUs, complex inventory flows, and aggressive growth targets. As we scale, we are intentionally transferring full ownership of core operational functions to a senior operator who can run them independently.

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Position Overview:
We are hiring an experienced Operations Manager to own and be fully accountable for major parts of the business.
This role is for experienced operators only.

Entry-level, junior, or “learning on the job” candidates will not be considered.
This is not a support role. You will own outcomes, not just tasks.

The best candidates will:
- Take responsibility for critical operational functions end-to-end
- Design, implement, and improve systems and workflows
- Work directly with the CEO, receiving strategic direction and feedback
- Make informed decisions and proactively solve problems without waiting for instructions

You will be trusted to run core parts of the business as if they were your own.

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Areas of Ownership & Responsibility:
You will own, manage, and be accountable for performance across the following areas:

1. Inventory Management & Forecasting Ownership
- Own inventory planning and forecasting
- Set and manage reorder points across all SKUs and channels
- Own Amazon FBA inventory health
- Track inventory movement across 3PLs, FBA, and TikTok fulfillment
- Be accountable for avoiding stockouts, overstock, and cash traps

2. Logistics, Fulfillment & Shipment Ownership
- Own logistics and fulfillment across 3PL, FBA, and TikTok Shop
- Create and manage inbound and outbound shipments
- Maintain shipment documentation, tracking, and reconciliation
- Resolve logistics issues with carriers, warehouses, and partners

3. Vendors, Manufacturing & Quality Control Ownership
- Own manufacturing coordination and production timelines
- Oversee manufacturing runs and quality control
- Support vendor sourcing and negotiation
- Build and maintain backup supplier plans to reduce supply-chain risk
- Ensure production aligns with demand forecasts and cash constraints

4. Order & Revenue Operations Ownership
- Own order management across TikTok Shop, Amazon, and Shopify
- Ensure orders are processed, fulfilled, and reconciled correctly
- Take responsibility for resolving order, refund, and fulfillment issues
- Monitor revenue leaks, errors, and operational breakdowns

5. Retention, LTV & Performance Ownership
- Own retention and LTV tracking
- Monitor subscription and recurring revenue health
- Build and maintain dashboards and operational reporting
- Translate performance data into operational and inventory decisions

6. Financial Operations Support
- Support creator invoicing (external creators, verification, payouts)
- Support vendor and 3PL invoicing
- Coordinate and oversee accounting & bookkeeping with external partners
- Maintain accurate financial records and documentation
- Support with cash flow forecasting and cash visibility
- Proactively flag financial risks, cash constraints, or inefficiencies

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Qualifications:

Must-Haves:
- Proven experience owning operations in an e-commerce, CPG, or physical-product business
- Demonstrated accountability for inventory, logistics, and financial workflows
- Strong written and spoken English
- Exceptional attention to detail
- Strong analytical and numerical skills
- Advanced proficiency with Google Sheets (forecasting, dashboards, reconciliation)
- Ability to design, implement, and enforce systems
- Comfortable working directly with a CEO and owning execution
- Self-directed, decisive, and ownership-driven mindset
- Reliable internet connection and access to a laptop or desktop computer

Please Do Not Apply If:
- You are looking for a task-based or support role
- You have never owned operational outcomes
- You require constant direction or approvals to move forward
- You are uncomfortable being accountable for results

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Perks:
- Fully remote
- Flexible working hours with required overlap with the PST time zone
- Senior-level role with real ownership and accountability
- Performance-based raises and bonuses tied to operational outcomes
- Long-term growth opportunity as the business scales
- Direct partnership with the CEO on building a scalable operating system
- 10 days of paid time off per year

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How to Apply (READ CAREFULLY):
To apply, you must follow every step below. Applications that skip steps will not be reviewed.
1) Change the subject line to: I WANT TO BE OPERATIONS MANAGER
2) At the top of your message, write 2–3 sentences only explaining:
- What parts of a business you have personally owned
- How you have built or improved systems in past roles
3) List your 3 most recent roles, including:
- Company name
- What you were fully responsible for
- Length of time in each role
- Rate your skills from 1 to 5 in the following:
a. Operational ownership & accountability
b. Inventory planning & forecasting
c. Google Sheets & data analysis
d. System building & process optimization
e. Financial operations & cash flow
4) State your expected monthly compensation in USD