property manager(Tenant Manager)

About the Role:

We’re hiring a **Tenant Manager** to oversee day-to-day tenant communication, resolve issues, and maintain a smooth, high-quality guest experience across all our rental properties. Your job is to **solve problems before they become complaints**, communicate clearly, and keep everything documented and organized.

This is a high-responsibility role for someone who thrives under pressure, communicates with empathy, and knows how to stay calm, professional, and efficient — no matter what’s happening on the ground.

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Responsibilities:

* Respond to all incoming tenant messages via SMS, voice, or property platforms
* Log and update every tenant request or issue in GoHighLevel or our internal tracker
* Coordinate with local teams (housekeeping, maintenance, runners) to resolve issues
* Follow up with tenants until every concern is resolved and confirmed
* Keep all tenant notes and timelines up to date
* Submit an **EOD Report** summarizing tickets handled, status, and next steps

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Daily KPIs:

* **100% same-day response rate** for all tenant communications
* **15–20 tickets/issues resolved per day** (depending on volume)
* **All interactions logged and updated in GoHighLevel or system of record**
* **EOD Report submitted daily** with clear summaries of all tenant cases

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? Requirements:

* Excellent written and spoken English
* Strong conflict-resolution and communication skills
* Ability to manage stress and multitask under pressure
* Experience handling customers or tenants in a remote or property-based role
* Reliable internet, quiet work environment, and noise-canceling headset
* Familiarity with Airbnb/short-term rentals is a major plus