Customer Service Agent

eCommerce Customer Service Specialist (Part-Time ? Full-Time)
Rate: ~$4.50/hour
Location: Remote

-We’re looking for a dependable Customer Service Specialist to handle email support for eCommerce brands.
- Respond to customer service emails (orders, refunds, shipping, inquiries)
- Communicate clearly and professionally with customers
- Follow brand guidelines and support processes

Requirements:

Previous customer service experience (eCommerce preferred)
Strong written English
Detail-oriented and reliable
Available part-time, with opportunity to move full-time

How to Apply:
Please include your resume and answers to the questions below in your application. Applications without answers may not be reviewed.

Screening Questions (Include in Job Post)

1. 1. Briefly describe your previous customer service experience (especially eCommerce, if any).
What tools or platforms have you used for customer support? (e.g., Shopify, Gorgias, Zendesk, Freshdesk)
What is your hourly rate and weekly availability?

2. What eCommerce platforms or tools have you used?

3. What is your hourly rate and weekly availability?

How do you handle an upset or frustrated customer via email?