AI Operations & Retell AI Specialist

Mission
Handle the operational, administrative, and QA workload behind our AI voice agents so the AI team can focus on development and client deliverables. This role exists to stabilize the system — monitoring, updating, documenting, and flagging issues before they become problems.

This is a hands-on operations role, not a creative or strategic position.

Core Responsibilities
1.? ?Voice Agent Setup & Updates (Template-Based, Repetitive Work)

Duplicate and configure voice agents using existing Aura templates.
Apply small but frequent updates (logic tweaks, routing changes, KB edits).
Maintain clear naming, versioning, and documentation for all agents.
This work is repetitive by nature and requires consistency and accuracy.

2.? ?QA Testing & Issue Identification

Run repeated test calls across predefined scenarios.
Identify errors, broken paths, or unexpected responses.
Document issues clearly and retest after fixes.
The goal is reliability, not creativity.

3.? ?Monitoring & Outage Awareness

Monitor agents for outages, tool/API issues, or abnormal behavior.
Flag urgent issues quickly with clear context.
Track recurring problems and escalate when needed.

4.? ?Call Log Review

Review call transcripts and recordings regularly.
Flag calls that show agent confusion, drift, or missing info.
Summarize findings in short, actionable updates.

5.? ?Admin & Project Tracking

Keep documentation, task lists, and agent records organized.
Track updates, open issues, and follow-ups in project management tools.
Ensure nothing slips through the cracks.

Important Role Context (Read This Carefully)

This role involves a high volume of repetitive tasks such as:
duplicating agents
running similar QA tests
reviewing call logs
applying updates across many agents

If you enjoy structure, repetition, and keeping systems clean, you will do well here.
If you are looking for creative work, strategy, or product ownership, this role is not a fit.

Required Skills

Strong admin and organizational skills
Comfortable using modern AI and SaaS tools
Able to follow templates and processes precisely
High attention to detail
Clear written communication
Tech-comfortable and adaptable
Able to work independently without constant oversight

Nice to Have

Experience with QA, operations, or support roles
Familiarity with voice agents, chatbots, or call systems
Experience with tools like Retell, ClickUp, n8n

Success Metrics

Repetitive tasks completed accurately and on time
QA issues caught before client exposure
Agent outages are flagged quickly
Documentation stays clean and updated
Operational workload is removed from the AI lead

Why This Role Matters

This role ensures our AI systems remain stable, organized, and scalable as Aura grows