Operations Virtual Assistant

Operations Virtual Assistant – Short-Term Rental (Airbnb) Management

Full-Time | Remote | 60 Hours/Week | $500/month

About Us

Casa Properties is a fast-growing short-term and corporate housing management company operating across the United States. We specialize in managing high-quality furnished properties and delivering exceptional guest experiences for corporate travelers, healthcare professionals, film crews, and short-term guests.

We are scaling quickly and are looking for experienced, reliable, and detail-oriented Virtual Assistants who want long-term growth opportunities within a professional operations team.

IMPORTANT:
MUST have prior Airbnb or short-term rental business experience to be considered.
STRONG English communication skills are mandatory.

Position Overview

We are hiring an Operations Virtual Assistant to support the daily operations of our short-term rental portfolio. This role is operationally critical and requires someone who is organized, proactive, calm under pressure, and experienced with Airbnb workflows.

You will be responsible for guest communication, reservation management, coordinating cleanings and maintenance, and supporting backend operations using industry tools.

Key Responsibilities:

-Guest Communication
-Respond promptly and professionally to guest inquiries via messaging platforms and phone
-Assist guests with booking, check-in, and check-out procedures
-Resolve guest issues and concerns during their stay in a calm, solutions-oriented manner
-Provide local recommendations and helpful stay information
-Reservation & Listing Management
-Process reservations, cancellations, modifications, and extensions
-Manage and update listings across Airbnb and other platforms
-Monitor calendars, availability, and pricing updates
-Use tools such as Hospitable, Hostaway, Turno, WhatsApp, OpenPhone, and ----------
-Cleaning & Maintenance Coordination
-Coordinate and confirm cleanings between guest stays
-Communicate with cleaning and maintenance teams to ensure timely service
-Track maintenance requests and follow up until resolution
-Maintain schedules for routine inspections and upkeep
-Administrative Support
-Assist with invoicing, payments, and basic financial tracking
-Update internal systems and task boards
-Maintain accurate operational records

Required Qualifications (MANDATORY)

-Proven experience as a Virtual Assistant for Airbnb or a short-term rental business
-Strong spoken and written English skills
-Excellent organizational and multitasking abilities
-Experience using project management tools ( ---------- preferred)
-Familiarity with short-term rental platforms and workflows
-Experience with Hospitable, Hostaway, Breezeway, WhatsApp, OpenPhone, Asana
-Ability to work independently in a remote environment
-Strong problem-solving skills and ability to remain calm under pressure

Preferred Qualifications:

-Previous hospitality or property management experience
-Experience supporting U.S.-based short-term rental operations

Work Schedule
We are hiring for two shifts:

8:00 AM – 4:00 PM EST
4:00 PM – 12:00 AM EST

Please specify which shift you are applying for in your application.

Compensation:

-$500 USD per month
-Full-time: 60 hours per week
-Long-term role with growth potential
-Future advancement opportunity:
-High-performing VAs may be promoted to Team Lead with increased pay

Important Notes – READ CAREFULLY

-Applicants with fewer than 10 AP points will NOT be considered
-Applicants with 1 AP point are typically spam and will be ignored
-Only candidates with verified Airbnb / STR experience will be shortlisted

How to Apply:

If you meet all the requirements above and are looking for a stable, long-term role with growth potential, we would love to hear from you.

Please include:

-Your Airbnb / short-term rental experience
-Tools you have used
-Preferred shift
-AP points confirmation