Customer Support Virtual Assistant (WhatsApp | English & Chinese)

We are a growing massage home service business. Our therapists travel directly to customers’ homes or hotels.

We are looking for two reliable Virtual Assistants to manage customer communication via WhatsApp and coordinate bookings between customers and therapists. You will be the main point of contact for customers and help ensure smooth daily operations.

Key Responsibilities
• Communicate with customers via WhatsApp
• Handle conversations in English and fluent Chinese (Mandarin)
• Answer inquiries about services, availability, and pricing
• Schedule, confirm, and update appointments
• Coordinate bookings with therapists
• Update customers about therapist arrival times
• Handle rescheduling and cancellations professionally
• Maintain clear, polite, and professional communication
• Keep basic booking records

Required Skills & Qualifications

Language Skills (Required):
• Fluent English (written & spoken)
• Fluent Chinese (Mandarin) (written & spoken)

Other Requirements:
• Experience in customer service or virtual assistance
• Strong communication and organizational skills
• Ability to handle multiple chats at the same time
• Reliable internet connection
• Comfortable using WhatsApp daily

Work Schedule & Compensation
• Full-time position
• 40 hours per week (8 hours per day, 5 days per week)
• Fixed daily shift
• Our business operates 7 days a week
• Two Virtual Assistants will share and rotate the working schedule
• Salary: USD 550 per month (full-time)
• Salary is negotiable depending on experience and skills

Application Instructions (Important)
• Applicants must clearly state their level of Chinese (Mandarin) in the application. Applications that do not mention Chinese language ability will be automatically rejected.
• Generic, copy-paste, or AI-generated application messages will be automatically rejected.
• Please write a short reply in English and Chinese (Mandarin) to the following message:
“Hi, I would like to book a massage for tonight. Are you available?”