Online Customer Care Associate – E-commerce

Job Overview
You will handle customer messages, resolve order issues, and support daily operations for our online stores. This role supports Amazon, Walmart, Shopify, and other platforms. Training will be provided for our systems and tools, including SAP.

Key Responsibilities
• Respond to customer inquiries on Amazon, Walmart, Shopify, and other platforms
• Resolve order issues such as refunds, returns, replacements, and delivery concerns
• Process and track orders in Shopify and internal systems
• Monitor order status and escalate issues when needed
• Follow brand tone and service guidelines
• Maintain accurate records and daily reports
• Learn and use SAP for order and inventory-related tasks

Requirements
• Strong English communication skills
• Experience in customer service or e-commerce preferred
• Comfortable using online systems and tools
•SAP and marketplace dashboards
• Detail-oriented and reliable
• Able to work independently and meet deadlines
• Experience with Amazon Seller Central or Walmart Seller Center
• Shopify experience
• Basic knowledge of e-commerce operations

Work Setup
• Remote / Work from home
• Full-time
• Training provided