E-Commerce Chargeback Specialist Full-Time

BONUS: $25 WEEKLY BONUS IF 90%+ IS RESOLVED/REVERSED.

Hey! We're looking for a chargeback expert to join our Dispute team to resolve disputes on Shopify Payments, Stripe for our e-commerce business. You should have a proven track record of successfully handling chargebacks and an understanding of the above platforms' processes.

Responsibilities:
- Manage and resolve chargebacks for Shopify, Stripe
- Fixing inquiries and RFIs throughout the day
- Work with customers (emails) and platforms to settle disputes before the deadline.
- Keep records of each case and document everything accordingly.
- Providing EOD and EOW reports on all cases handled (won/lost)

Requirements:
- Experience resolving chargebacks with Shopify Payments, Stripe.
- A maximum response time on any incoming claim, inquiry, chargeback, RFI within 3 hrs.
- High success rate in dispute resolution (90%+).
- Good communication and problem-solving skills.

Questions (please reply to all of these to be considered):

1. What’s your experience with PayPal, Shopify, and Stripe chargebacks?
2. Have you worked on resolving disputes specifically for dropshipping or DTC Brands? If so, tell us more.
3. Can you share proof that you've worked in PayPal and AirWallex for disputes?
4. What’s your average success rate in resolving or reversing chargebacks?
5. Are you confident that you are able to handle incoming claims/disputes/RFIs within 3 hours? Why?

Important: To be considered for the role, please include “CHARGEBACKCHAMPION” in the subject line of your application.

Looking forward to seeing your application!