Administrative & Operations Associate (E?Commerce | Startup Environment)

About Us
We are a fast?growing startup that has recently acquired an e?commerce business, and we’re building a lean, high?performing team to support our next stage of growth. We move quickly, solve problems creatively, and value people who take ownership. If you’re someone who thrives in a dynamic environment and loves wearing multiple hats, we’d love to meet you.

Role Overview
We’re looking for a highly organized, proactive Administrative & Operations Associate based in the Philippines. This is a true all?rounder role—perfect for someone who enjoys variety and wants to grow with a company. You’ll support daily operations across customer service, order tracking, marketing coordination, and data analysis.

Key Responsibilities
Customer Support & Communication
- Respond to customer emails, inquiries, and support tickets with professionalism and clarity
- Resolve order issues, delays, and product questions
- Maintain a positive customer experience across all touchpoints

Order & Operations Management
- Track orders, shipments, and fulfillment status
- Coordinate with suppliers, logistics partners, and internal teams
- Monitor inventory levels and flag potential issues

Marketing & Administrative Support
- Assist with basic marketing tasks (content coordination, posting, campaign support)
- Help manage social media comments/messages when needed
- Prepare reports, presentations, and internal documentation

Data & Reporting
- Support data deep dives to identify trends, issues, and opportunities
- Maintain dashboards, spreadsheets, and performance trackers
- Provide insights to help improve operations and customer experience

What We’re Looking For
- Experience in admin, operations, customer service, or e?commerce support
- Strong written English communication skills
- Comfortable working with spreadsheets, dashboards, and basic analytics
- Familiarity with e?commerce platforms (Shopify, Amazon, etc.) is a plus
- Ability to multitask, prioritize, and work independently
- A proactive mindset—someone who sees problems early and takes initiative
- Bonus: Experience in marketing, content coordination, or basic design tools

Why Join Us
- Work with a Aussie startup team and gain exposure across multiple business functions
- Opportunity to grow your role as the company scales
- A supportive environment where your ideas and initiative matter
- Competitive compensation based on experience
- Quarterly Performance based bonus