URGENT: Dropshipping Customer Support (Shopify) WANTED

Customer Support Representative (CSR) – E-commerce Brand
Salary: 500$/month (based on experience) | Hours: 9 AM - 5 PM (UK Time) | Location: Remote

We are a fast-growing 7-figure e-commerce brand aiming for 8 figures by 2026. We need a sharp, reliable CSR to handle high-volume customer support with precision.

What You’ll Do

Respond to customer inquiries (email, social media) via Gorgias, Zendesk, Zoho Desk, or Freshdesk.

Process returns, exchanges, cancellations, and refunds.

Escalate complex issues to the CS Manager.

Use macros/templates while maintaining personalized responses.

Stay organized and follow SOPs.

Requirements

Fluent in English (written & spoken).

E-commerce customer service experience (preferably dropshipping).

Familiar with Shopify, Gorgias, Zendesk, Zoho Desk, or Freshdesk.

Able to follow SOPs & handle returns/exchanges.

Reliable internet and a backup connection.

Independent, detail-oriented, and KPI-driven.

KPIs & Expectations

Minimum ---------- tickets per shift.

Punctuality and minimal absences.

Working Hours

Monday to Saturday

5 PM - 1 AM Manila Time

(Equivalent to 9 AM - 5 PM UK Time)

How to Apply

To apply, please answer the following questions and attach your CV:

Do you have experience with Shopify? How long?

How many years of dropshipping or DTC customer support experience do you have?

Do you currently work for someone else?

Who and what was the 3 last company's you worked with? And what did you do in your last job? Tell us briefly about it.

Important: Please include the keyword "APPLE" in your response. Applications without this keyword or CV attachment will not be considered.

Ready for the challenge? Apply today!