Customer Success Specialist

Upnova offers an all-in-one upsell platform built for online stores. Our centralized solution helps eCommerce businesses maximize their revenue through meticulously crafted upselling strategies. By simplifying the process of creating and managing upsells, Upnova enables merchants to effectively increase their Average Order Value (AOV) and enhance the customer buying experience.

The platform integrates seamlessly with existing online store setups, making it a versatile tool for brands looking to leverage upselling as a core growth strategy.

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At Upnova, we believe in unlocking the power of upselling for every eCommerce business. While upselling may seem like an old and unglamorous tactic, it holds tremendous potential — especially for small to mid-sized brands that lack the resources of larger corporations. By leveraging smart, data-driven upsell strategies, we help these businesses grow sustainably, increase their AOV, and reinvest profits to scale further.

This mission shows in our growth and the impact we deliver. We’re growing fast, with customers across the globe (????????????????????????????????…) and merchants generating millions in extra revenue every month through Upnova.

**Key Results**

- $1M ARR with team of 5 people
- Fully bootstrapped
- 600+ paying customers, primarily in the US and Australia
- $45M+ additional revenue generated through upsells

Our mission is to break the barriers that prevent eCommerce brands from fully utilizing upselling opportunities — transforming what’s long been seen as “unsexy” into one of the most powerful growth engines in modern commerce.

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Key Responsibilities: 

? Exporting customer-provided data and developing clear, actionable frameworks for upselling strategies tailored to each client’s needs. 

? Making upsell decisions based on data analysis and customer purchase behavior. 

? Taking ownership of clients and responding to service requests


Who do we look for: 

? Individuals that have previous experience in Shopify

? Individuals with strong analytical skills, especially in data analysis and mathematics. You should be comfortable working with quantitative data to drive insights and make informed decisions. 

? An outgoing, social person with a blink in the eye and someone who takes ownership of her/his tasks at hand.