Data & Customer Support Assistant (Google Sheets + Facebook)

== PLS DO NOT BID YOUR RATE IS OVER $1.75 ==

Business Overview

We are looking for a detail-oriented and organized assistant to help manage data, verify users, and respond to messages on our Facebook Business Page.
Our business connects local people who live within 45 minutes of a business location to complete simple online tasks for local businesses. Users are paid $3–$5 per completed task. Accuracy and fraud prevention are critical to this role.
This is a repetitive, system-based role, ideal for someone who enjoys structured work and following clear processes.

The system is built on efficiency, refined over years of process improvements, and continues to evolve to increase accuracy and results.
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Need someone with years experience in google sheets, docs, quick learner. College graduate.
== PLS DO NOT MESSAGE ME IF YOUR RATE IS OVER $1.75 ==
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Who This Role Is For
1. This role is ideal for someone who enjoys organizing data and keeping spreadsheets clean and accurate.
2. Can follow templates and step-by-step systems exactly.
3. Is comfortable doing repetitive daily tasks with consistency.
4. Cares about accuracy, fairness, and preventing dishonest behavior.
5. Enjoys helping people and providing good customer support.


Skills & Experience Needed
6. Basic marketing understanding example "it's a numbers game" 1 in 10, etc type thinker
7. Strong attention to detail and ability to spot inconsistencies.
8. Ability to identify fake or suspicious Facebook accounts.
9. Experience searching for people on social media when needed.
10. Familiarity with Google Sheets (data entry, dropdowns, links).
11. Familiarity with Google Maps and calculating distance between ZIP codes.
12. Experience managing Facebook Business Page messages.
13. Comfortable multitasking and handling 1–2 chats at the same time.
14. Experience with IP checking or willingness to learn.

Please rate yourself from 1 - 10 on points 6 to 14.


Required Setup & Tools
15. Dual monitors (required).
16. One screen for live Facebook messages + separate window to see when messages appear.
17. One screen for Google Sheets and data entry.
18. ---------- (used for IP verification when needed).
18a. Must download meta suite
18b. You will be invited to join my fb page and assigned with a ROLE”

PART 1: Main Responsibilities
Appointment Setting & Data Entry
Where: Google Sheets + Facebook Business Page.
19. Contacting people already listed in Google Sheets (“Type A users”).
20. Finding and verifying these users on Facebook based on scheduled dates and cities.
21. Filling required RED-marked cells with qualified users from the correct city.
22. Sending pre-written scripts to users.
23. Asking qualified users if they have friends (“Type B users”) who can complete similar tasks.
24. Following a step-by-step questionnaire script (training provided).
25. Notifying the business owner when a task is completed so payment can be sent.
26. Completing and updating user data in Google Sheets.
Google profile link.

Facebook profile link.
City and state.
Google account age (dropdown).
Distance from the business location (dropdown).

Important
27. Messaging 2–3 people at a time improves response speed.
28. Some users attempt to cheat using fake or newly created Facebook accounts.
29. You must review profiles carefully and use IP checks when needed.

PART 2: Customer Support (Facebook Messages)
Where: Facebook Business Page inbox.
30. You will see messages from existing users who already completed tasks.
31. You will see messages from friend referrals.
32. You will see messages from new inquiries from ads or organic search.
33. For now, you will only manage existing users and friend referrals.
34. When a referral user completes a local task, label their chat as PAID.
35. Enter their information into Google Sheets.
36. Close the conversation using a provided canned response.

Other Tasks
37. Organizing unqualified users into a dump list for future use.
38. Light administrative tasks related to organization and tracking.


Summary
39. This ultimate priority is paying the participant once their task is completed asap.
40. This role is primarily about accurate data entry.
41. This role is primarily about user verification.
42. This role is primarily about clear communication.
43. This role is primarily about protecting the system from fraud.
44. If you enjoy structured work, clean systems, and detail-focused tasks, this role will be a good fit.

What else?
45. Customer support. Experience providing online customer support and assisting customers with many different types of issues.
46. Highly efficient with PC usage and able to work quickly and accurately.
47. Lives near a stable internet / power source and away from natural disasters and too many external distractions.
48. You will be working alongside with me online daily as I will be also working live in the support chat answering people.
Voice interview will be required with LIVE testing. Anytime you are unsure, pls communicate.
49, Tell me your hobbies, even if you just like to surf the web on your off time, let me know!
50. I will give you a basic test scenario through out the interview


SO, if i select you , we will train for 1 day ( fixed amount pay of $8 ) then once you are hired, we will do the normal hourly of $1.75 rate.

I can pay you DAILY initially so we can trust each other then transition into weekly pay.
I send payments via remitly / gcash