Travel Operations Manager

Travel Operations Manager (Remote)

We are seeking an experienced and highly organized Travel Operations Manager to oversee and execute daily travel operations, manage bookings, coordinate vendors, and ensure smooth delivery of travel services for individual travelers, corporate clients, and large delegations.

This role is execution-focused and requires strong documentation, task ownership, and operational accountability.

Key Responsibilities:

Manage end-to-end travel operations (flights, hotels, transportation, special requests)

Coordinate with airlines, hotels, transportation providers, and vendors

Handle booking changes, cancellations, and issue resolution

Maintain all tasks and projects in Asana with clear descriptions, deadlines, and updates

Work daily in CRM systems (Salesforce preferred) to manage leads, contacts, and service cases

Prepare weekly operational reports and attend weekly coordination meetings

Support group travel, events, and VIP delegations

Ensure smooth handover documentation for all active projects

Maintain high service quality and client satisfaction