GoHighLevel Operations Manager (White-Label SaaS)

We operate a mature GoHighLevel white-label SaaS with multiple active clients and a proven backend.

We are looking for a GoHighLevel Operations Manager to own onboarding, backend maintenance, and Tier-1 support.

This is not a learning role. You must already be comfortable working inside GHL at scale.

What You’ll Own

Create and manage client sub-accounts

Apply and manage snapshots without overwriting live assets

Verify and troubleshoot:

domains


email (LC/Mailgun)

SMS (Twilio)

calendars & pipelines

Monitor and maintain workflows and automations

Handle Tier-1 support requests and resolve common issues

Escalate only real system-level problems

Follow and improve SOPs as the system grows

Required Experience (Non-Negotiable)

Hands-on experience with GoHighLevel

Experience managing multiple sub-accounts

Strong understanding of:

snapshots vs live assets

workflows & triggers

SaaS Mode

Twilio & email deliverability basics

Able to follow checklists precisely and document processes

Nice to Have

Zapier or Make

Basic API awareness

Previous experience supporting a GHL SaaS or agency

How We’ll Evaluate You

You will be asked scenario-based questions, such as:

“SMS stops sending — what do you check first?”

“How do you safely update a snapshot for live clients?”

“A workflow fires twice — how do you diagnose it?”

Clear, systematic answers matter more than credentials.