Client Nurturing Specialist

About Proactive Marketing

The Proactive Marketing mission: “To help Chiropractors build their dream practice while having a positive impact on the health of their patients.”

We not only guarantee the best results for our clients, but we also prioritize building a one-of-a-kind working experience for our team. We are 100% remote, and we encourage our employees to work from anywhere in the world.

We have a strong company culture that focuses on innovation, personal development, leadership, and cultivating a winning environment. We believe that our company is most productive when our employees are fulfilled, challenged, and working to achieve both their personal and professional goals, while constantly striving for their own personal next level.

Our #1 Core Value: Better Than Yesterday

In today’s world taking initiative is a critical component of success. Therefore, we encourage tea ---------- mbers to take initiative in the direction that they see fit so that they can learn valuable lessons along the way and contribute to relevant team goals. We don’t micromanage and we encourage an environment of responsibility and leadership.

About the Role

We are looking for a Client Nurturing Specialist to help manage and protect our client experience behind the scenes.

This role is not sales and not account management — your primary mission is to ensure clients feel supported, tracked, and never forgotten, while reducing administrative workload for our Account Managers so they can focus on high-value conversations and faster response times.

If you are highly organized, process-driven, and naturally attentive to client satisfaction, this role is for you.

Primary Objective

To reduce administrative workload for Account Managers by owning client tracking, follow-ups, and quality control — ultimately improving retention, continuity, and overall client experience.

Key Responsibilities

-Client Onboarding & Launch Oversight
-Ensure all clients are fully onboarded within the ideal timeline
-Confirm that every onboarding and launch call strictly follows SOP
-Flag missing steps, delays, or process gaps immediately
-Call Quality Control & Client Sentiment Monitoring
-Quality check every onboarding and launch call
-Identify signs of frustration, dissatisfaction, or confusion
-Proactively alert Account Managers if a client appears unhappy or disengaged
-Client Retention & Lifecycle Tracking
-Maintain a clear, up-to-date spreadsheet of:
-Clients nearing the end of their service term (for retention follow-up)
-Clients who stopped service (for re-engagement after 1–2 months)
-Ensure no client reaches an end date without a retention action planned
-Re-Engagement & Responsiveness Tracking
-Track clients who become unresponsive
-Coordinate outreach through different channels (email, Slack, CRM, etc.)
-Help bring conversations back in sync before issues escalate
-Internal Coordination
-Keep Account Managers informed with clear notes, flags, and updates
-Maintain clean, accurate documentation at all times

What We’re Looking For

-Extremely detail-oriented and organized
-Strong follow-up and tracking skills
-Comfortable reviewing call recordings and SOPs
-Able to spot emotional cues and early client dissatisfaction
-Process-driven with a strong sense of ownership
-Clear written communication skills
-Experience in client success, operations, VA support, or account coordination is a plus

Why This Role Matters:

-Your work directly impacts
-Client satisfaction
-Client retention
-Faster response times
-Better focus for Account Managers
-A smoother, more professional client experience
-You are the system behind the relationship.

Role Details

Remote

Full-time / Part-time (adjust as needed)

Long-term opportunity for the right candidate