Customer Service Representative for a Real Estate Company

Century21 Northwest, One of the highly recognizable Real Estate brands in the world is now looking for an experienced, reliable and dedicated professional to become a valuable member of our growing team while working at the comforts of his or her own home!

A great company with great people and great system that’s guaranteed to help you succeed! We are up to 130+ Real Estate Agents (customers) and growing by roughly 10 per month, for that we need to ensure that our standards are above and beyond the expectations of the services that our costumers are looking for. Our growing team needs a professional that will ensure that our Agents (customers) every experience in our company will be of the highest quality. This individual will make sure to find problems encountered by our costumers so that our team can solve the issue quickly and turn these bad situations into a great one.

To make sure we will be making the experiences great … We need a professional:

1. Who will be calling our 130 Agents (customers) and growing … constantly / weekly … doing a simple check-in and survey of their experience with our support teams.

2. Who will build up a detailed survey questionnaire for the first 45 days … … related to all the services offered … and the results will be coming directly to our President for every CSR report / survey results … every issue will be researched …

3. Who will be monitoring all results (positive and negative) … keeping detailed note on each support team member – and will create a report card on each support team member … to ensure we hit our minimum service standards to WOW our customers.

4. Both Positive and Negative results will be addressed. So that when there are issues with our support team … in any situation … we can correct our service to the minimum standards … so we will not constantly run into the same issues. this is to ensure the quality to our customers will be amazing.


Qualifications:

• EXCELLENT command of the English language

• Must be a PRO on the phone

• Must have experience in identifying and prospecting costumer's needs

• Must be quick to address each issue that will arise and assure our customers that it will be dealt with immidiately

• Must have a minimum of 10 years of experience in the Customer Service Profession.

• Must have excellent data entry and computer skills

• Experience working for any US-based Real Estate Company for 1-3 years for companies below is a plus:

o Keller Williams

o Century 21

o ReMax

o ERA

• Must be willing to work on US Pacific Time


Requirements:

• Fast and stable hard-wired internet connection (DSL, fiber optic, cable internet)

• Reliable computer

• USB-type headset with noise cancellation function

• Back-up internet in case of internet outages

• Back-up computer in case of computer issues

• Back-up power source if you live in an area with frequent power outages

• PayPal account


This is a FULL-TIME Position with a starting base pay