Virtual Assistant – Homecare Operations & Caregiver Support (Remote)

Better With Betty Homecare is a growing, mission-driven homecare agency providing high-quality, compassionate in-home care services. We support clients with Activities of Daily Living (ADLs), companionship, meal preparation, light housekeeping, and transportation. Our goal is to deliver excellent care while maintaining strong compliance, organization, and caregiver support.
We are seeking a highly organized, proactive Virtual Assistant to help manage daily operations, caregiver coordination, client intake, and compliance documentation—allowing leadership to focus on growth and care quality.

Position Overview
The Virtual Assistant will serve as the operational backbone of our homecare business. This role requires strong communication skills, attention to detail, comfort with systems and technology, and an understanding (or willingness to learn) of homecare compliance and caregiver management.
This is an ideal role for someone who enjoys structure, systems, and helping businesses run efficiently.

Key Responsibilities
Caregiver Recruitment & Management


Schedule and conduct initial caregiver screening interviews


Coordinate background checks, references, and onboarding steps


Track caregiver credentials (CPR, ID, TB, training, etc.)


Maintain caregiver files in compliance with state and agency standards


Assist with caregiver scheduling, availability tracking, and call-offs


Serve as a communication bridge between caregivers and management



Client Intake & Support


Conduct initial intake calls with potential clients and families


Collect intake paperwork and ensure completion


Schedule assessments and coordinate with management


Maintain ongoing communication with clients regarding services


Assist with client satisfaction follow-ups and issue resolution



CRM & Systems Management


Set up, organize, and maintain CRM systems (clients & caregivers)


Input and update client and caregiver data accurately


Track service start dates, authorizations, and documentation


Create workflows and reminders for renewals and follow-ups


Assist with system improvements as the agency grows



Compliance & Documentation


Ensure all caregiver and client paperwork is complete, current, and compliant


Maintain digital personnel and client files


Track expirations (CPR, licenses, background checks)


Assist with audit readiness and internal reviews


Support compliance with state homecare regulations and agency policies



Administrative & Operational Support


Manage email inbox and phone follow-ups


Schedule meetings, interviews, and appointments


Prepare reports, checklists, and operational trackers


Assist with policy updates and procedure documentation


Support leadership with special projects and growth initiatives



Required Qualifications


Proven experience as a Virtual Assistant, Administrative Assistant, or Operations Assistant


Strong organizational and time-management skills


Excellent verbal and written communication


Comfortable handling sensitive and confidential information


Tech-savvy with ability to learn new systems quickly


Reliable internet and quiet remote workspace


Professional, compassionate, and detail-oriented



Preferred (Not Required)


Experience in homecare, healthcare, staffing, or human services


Familiarity with CRM systems (ClearCare, AlayaCare, WellSky, Zoho, etc.)


Knowledge of caregiver onboarding or compliance


Experience scheduling staff or managing client files


Background in HR, healthcare administration, or operations



What We Offer


Fully remote position


Flexible schedule with consistent hours


Opportunity to grow into Operations Manager or Care Coordinator role


Mission-driven, supportive leadership


Ability to make a real impact in people’s lives