Inbound SALES Representative (Tours & Experiences)

Summary

We are a fast-growing tours & experiences company hiring 1 high-performance Phone Sales Representative to handle inbound calls only and convert enquiries into confirmed bookings.

This is a results-driven role.
If you are confident on the phone, comfortable closing, and accountable to KPIs — this role is for you.

Position Overview

You will handle inbound customer enquiries for tours and experiences.

Primary KPI:
Convert at least 30% of qualified inbound callers into confirmed bookings.

We provide:

Company CRM

Full paid training

Proven scripts

Steady inbound call volume

You focus on selling and closing.

Responsibilities

Answer inbound calls professionally and confidently

Convert callers into paid bookings (minimum 30% conversion)

Follow scripts and recommend suitable experiences

Process payments and confirm bookings

Log all activity accurately in the CRM

Follow up missed calls and warm leads

Deliver friendly, efficient customer service

Requirements

Excellent spoken English (clear, neutral accent preferred)

Strong phone confidence and closing ability

Sales or call-center experience preferred (but not required if you can sell)

Able to work Eastern Time (ET)

Reliable internet and quiet workspace

Comfortable with KPIs and performance targets

Coachable, consistent, and reliable

Work Schedule (Eastern Time)

September – March

Monday to Wednesday

9:00 AM – 5:00 PM ET

March – August

Monday to Friday

9:00 AM – 5:00 PM ET

Performance Expectations

Minimum 30% conversion rate

Strong follow-up discipline

Accurate CRM updates

Consistent daily performance

High performers will be kept long-term and rewarded.
Under performers will be replaced quickly.

PLEASE send me a call recording or script to listen to