We're Looking For a Customer Support Agent With Experience Preventing & Closing Disputes For an E-commerce Brand

We’re a small but fast-growing dropshipping team in the health and beauty niche, expanding into two new markets. To support this growth, we’re looking for a dependable Customer Support & Chargeback Specialist who can take full ownership of customer communication and dispute handling.

Your main responsibility is simple but crucial: keep customers informed, reassured, and satisfied — especially when shipping takes a little longer. Most orders ship from China and arrive within a predictable window, but some customers get anxious before their package arrives. We need someone who knows how to communicate calmly, clearly, and confidently.

This role requires twice-daily check-ins (morning and evening, 7 days a week) to ensure every customer gets a timely response.

What We’re Looking For

1. Strong English Writing Skills
You will reply in English to messages that arrive from various languages (Dutch, Swedish, etc.). Translation tools are only effective if your English is clear, simple, and accurate — so excellent grammar and clear communication are essential.

2. Proven Experience With Chargeback Prevention & Resolution
This is the most important part of the role.
We need someone who has hands-on experience preventing, managing, and successfully closing chargebacks for:

Shopify Payments (including Klarna)

PayPal

You should know:

How to spot and prevent potential chargebacks before they happen

How to write strong, evidence-based responses

How to gather accurate documentation

How to handle escalations and follow correct procedures

How to communicate with customers in a way that reduces dispute risk

If you’ve worked in eCommerce or dropshipping before, you already understand the importance of detailed records, fast replies, and clear explanations.

3. Confidence Using Shopify
You’ll frequently need to:

Look up orders

Update tracking

Edit customer information

Process refunds (when needed)

Document customer interactions clearly

Experience with Re:Amaze or similar tools is a plus, but not required.

Who You’ll Be Working With

We’re a small team — no corporate layers, no slow processes.
You’ll work directly with us, helping improve our systems and making sure every customer feels taken care of. This is a role with long-term potential for someone consistent, organized, and committed to doing things properly.

How to Apply

If this sounds like a role you’d thrive in, please send these 2:

-A short introduction about yourself

and

-A brief example email of how you would approach a customer who has opened a klarna dispute for an order they believe never arrived (without ever mentioning dropshipping or delivery from overseas, the situation in reality: because of the long shipping times from china it has not arrived yet after 10-15 days). Your goal is to keep refunds at 0 and get the customer to close the dispute before it becomes a chargeback.