Customer Service Representative – Logistics & Fulfillment

Key Responsibilities

Track domestic and international shipments

Open and follow up on carrier claims (delays, lost, damaged)

Communicate with carriers and internal operations teams

Respond to customer inquiries via email and chat

Update shipment statuses and case notes accurately

Escalate issues according to internal SOPs

Perform other customer service tasks related to fulfillment operations

Required Qualifications

Strong written and spoken English

Experience in customer service (logistics or e-commerce preferred)

Comfortable working with tracking platforms and spreadsheets

High attention to detail and strong follow-up skills

Reliable internet connection and quiet work environment

Ability to work US time zones