Sales and Operations Manager (Remote)

Job Overview
We are seeking a Sales and Operations Manager to support and grow our cleaning business. This role is responsible for daily operations, cleaner coordination, client communication, sales, and online presence management.
Availability to work on Sundays is required.

Key Responsibilities

Operations & Team Management
• Coordinate and assign daily and weekly schedules to cleaners
• Resolve last-minute issues such as call-outs or no-shows
• Update and manage schedules in Breezeway and related platforms
• Monitor cleaner performance and escalate major concerns
• Track and resolve open issues and follow-ups

Client Communication & Sales
• Handle client requests, schedule changes, and minor complaints
• Respond to cleaning inquiries and convert leads into bookings
• Generate new leads through social media, outreach, and referrals
• Maintain CRM records and track sales performance

Recruitment & Onboarding
• Conduct interviews and assist with onboarding new cleaners
• Maintain job descriptions and manage the recruitment pipeline

Digital & Administrative Support
• Manage social media, website content, and Google My Business
• Complete business and general administrative tasks on time
• Handle basic bookkeeping (billing and financial reports)
• Create and document SOPs as needed
• Manage and organize email and phone systems

Qualifications
• Excellent English communication skills (written and verbal)
• Tech-savvy; comfortable with Breezeway, CRM tools, and social platforms
• Detail-oriented, proactive, and able to work independently
• Confident in client communication, sales, and team coordination

Requirements
• Reliable home workstation
• Stable internet connection (minimum 30 Mbps) with backup
• Must be available to work on Sundays

Compensation
• $5 per hour (40 hours per week)
• Bonuses/commissions for meeting monthly KPIs

How to Apply
Please email a 2-minute introduction video along with your resume to: ----------
Applications without an introduction video will not be considered.