Customer Support Virtual Assistant for Ecommerce Brand (Email Support)

We are looking for a responsible, detail-oriented, and proactive Customer Support VA to join our growing ecommerce brand.

Although the position appears as full-time to attract stronger candidates, we will start with 2 hours per day, 6 days per week.
As our brand grows, your daily working hours will also increase, meaning your salary will grow accordingly. We want someone who is willing to grow with us long-term.

Your tasks will include:

Responding to customer emails politely and professionally

Managing refunds, exchanges, and order questions

Checking tracking information

Handling customer complaints with patience and clarity

Following customer support templates and continuously improving them

Reporting daily activity and solving issues independently

Requirements:

Excellent written Spanish

Strong attention to detail

Fast response time

Ability to follow systems and procedures

Previous experience in ecommerce support is a plus

Stable internet connection

Long-term commitment

Work schedule:

Start: 2 hours per day — 6 days per week

Growth: More hours will be added as the brand grows (with increased pay)

? VERY IMPORTANT — READ THIS

If you are interested, your application MUST start with the word “Focus”.
Applications without this word will be ignored.

We are looking for someone who wants stability, a long-term position, and the opportunity to grow with our project.