Customer Support - Phone Agent

We’re looking for a reliable, experienced, and efficient Phone Support Agent to join our growing team! This is a key role as you’ll be our first dedicated hire for phone support, so we’re looking for someone who is confident working independently and can deliver a great customer experience.

Rate: Starts at $5 per hour
Schedule: Expected hours are 10AM-6PM ET (may change based on business needs)
Must be able to work US hours
Days Off: Weekends
Start Date: ASAP
Payment: Weekly payout

Responsibilities
- Handle incoming phone calls from customers regarding:
Subscription and membership inquiries
Cancellation requests
**These are the main concerns we plan to have the phone team start with, but may change as business needs evolve over time. **

- Provide clear, professional, and friendly support at all times
- Take detailed call notes and follow internal procedures
- Work efficiently and independently in a fast-growing environment

Preferred Qualifications
Phone support experience, ideally with US-based companies
Familiarity with Aircall (a strong plus)
Strong communication skills and a professional phone demeanor
Reliable, proactive, and able to work with minimal supervision
Experience with refunds, cancellations, or subscription support is a bonus

If this role sounds like a great fit for you, we’d love to hear from you! Please send your resume, a brief introduction, and any relevant experience.