E-commerce Customer Support Representative (Remote)

We’re looking for a Customer Support Representative with strong experience handling high-volume e-commerce tickets and a passion for delivering excellent customer service.

You’ll be joining a growing team that supports multiple Shopify brands — helping customers with their orders, refunds, shipping updates, and product questions.

Responsibilities

Respond to customer inquiries via email, chat, and social media in a timely and professional manner.

Handle a high volume of tickets daily while maintaining accuracy and empathy.

Process refunds, returns, and exchanges through Shopify.

Coordinate with suppliers, logistics teams, and internal departments to resolve order issues.

Document customer interactions and maintain proper ticket tagging and categorization.

Identify common customer concerns and suggest improvements to workflows or macros.

Requirements

At least 1 year of experience in e-commerce customer service.

Proven experience with Shopify (orders, refunds, and customer management).

Hands-on experience with Gorgias or Zendesk (or similar helpdesk tools).

Excellent written English — clear, professional, and empathetic.

Strong organizational and multitasking skills.

Ability to work independently and in a fast-paced environment.

Availability to work on rotating shifts or weekends

Nice to Have

Experience with tools like Slack, Notion, or Google Sheets.

Familiarity with Shopify back-end workflows and logistics coordination.

Please fill out the form below:
----------