SD Helpdesk

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SD Helpdesk

Rate: $5/hour + Perks & benefits

Job Description
The Helpdesk provides rapid response to clients by identifying problems, researching reported issues, and guiding clients through corrective steps. They serve as the first line of support when a client contacts Far Out Solutions for assistance.

Roles and Responsibilities
Receive and log incoming requests for assistance (i ---------- ) from end-users via various channels such as phone, email, or a ticketing system.
Provide initial troubleshooting and issue resolution, or escalation for more complex issues.
Create tickets based on incoming requests, including requests sent to the Service Desk mailbox for new ticket creation.

Qualifications
Associates Degree in IT or a related field, OR 1-2 years of experience in IT, or a related field.
Familiarity with Microsoft Teams, Outlook, and Autotask or similar ticketing systems.
Certifications such as CompTIA A+, ITIL Foundation, or similar are a plus.


Experience
1-2 years experience in technical support, customer service, or help desk/service desk role.
Proficiency in answering calls/monitoring emails and creating tickets, ensuring accurate documentation of client issues.
Familiarity with linking devices and adding contacts in relevant systems.
Strong communication skills, both written and verbal, with the ability to effectively interact with clients and tea ---------- mbers.
Excellent problem-solving and troubleshooting skills.
Ability to prioritize tasks and work efficiently in a fast-paced environment.
Customer-focused attitude with a dedication to providing high-quality service.