Customer Service & Sales Specialist

We are seeking a motivated Customer Support & Sales Representative. This position requires a professional who can balance empathetic customer support with strong sales capabilities in a fast-paced startup environment.

Key Responsibilities:
– Manage customer communications via WhatsApp and phone to drive lead conversion
– Provide professional, reassuring support to families throughout the booking process
– Maintain comprehensive CRM records and performance tracking
– Analyze customer interaction patterns and provide improvement recommendations
– Support lead generation and outreach initiatives across digital channels
– Coordinate service delivery between families and providers
– Maintain flexible availability for time-sensitive customer needs
– Execute sales processes with focus on conversion optimization

Requirements:
– Excellent written and verbal English communication skills
– Demonstrated customer service experience
– Strong technical proficiency including Excel
– Proven sales capability with focus on lead conversion and closing
– Startup adaptability: comfortable with rapid change and evolving processes
– High emotional intelligence for managing sensitive customer interactions
– Business-oriented mindset with understanding of lead value
– Proactive problem identification and reporting abilities

Preferred Qualifications:
– Experience working with CRM systems
– Background in travel, hospitality, or family-focused services
– Previous startup or entrepreneurial environment experience
– Demonstrated track record of meeting sales targets

What We Offer:
– Opportunity to impact a mission-driven startup in the travel industry
– Performance-based incentive structure with commission opportunities
– Dynamic role with direct influence on business growth
– Remote work environment with professional development potential

If you combine professional customer service with strong sales execution in dynamic environments, apply now and contribute to our mission of making family travel worry-free.