Customer Service VA

Who We Are:
Native Pest Management is a local, family-owned business providing pet-friendly and environmentally responsible pest control services across Florida. We take pride in using safe, ethical practices and go above and beyond to exceed customer expectations every day.

We are proud to have earned a place on the Inc. 5000 List of the Fastest Growing Companies in the United States from 2021 to 2025, as well as the 2021 Better Business Bureau Torch Award for Ethics. These recognitions reflect our commitment to quality and integrity in everything we do. Additional recognitions include:

-Recognized in the PCT Top 100 as one of the largest and fastest-growing pest control companies in North America
-Named to the Gator100 List of fastest-growing Gator-led companies four years in a row, ranking No. 24 in 2025
-Ranked #1 Pest Control Company in Florida by Top Rated Local™ based on more than 10,000 five-star reviews
-Winner of the 2023 FLCAJ Readers’ Choice Platinum Award for pest control services


Your Opportunity:
We are searching for a polite, professional Customer Service Virtual Assistant (VA) to work closely with other tea ---------- mbers to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our services. This position may handle a high volume of inbound and outbound calls and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. This position is remote only. 


-Handle many inbound calls to current and potential customers
-Identify the needs of customers, resolve issues, and provide solutions
-Identify and escalate issues to supervisors as needed
-Schedule and plan services and appointments
-Respond in a timely manner to customer calls, texts, voicemails and emails
-Answer calls from potential new clients and schedule our sales team to meet with them for free inspections
-Assist management, technicians and salespeople with day-to-day requests
-Collect service payments from customers and call/text/email past due accounts
-Communicate regularly with field technicians to coordinate service schedules and times


Perks:
-13th-month bonus
-10 days of paid time (PTO) during the first year
-6 US Holidays (see note below)
-Paid Training
-Employee Referral Bonus


Specifics:
Full-time role (40 hours per week)
Schedule: Monday–Friday, 8:00 AM – 5:00 PM EDT/EST (GMT-5), including a 1-hour unpaid lunch break. This role WILL require availability for a rotating half-day Saturday shift (8:30 AM–12:30 PM EST), approximately once monthly or more as needed.
Note: While three U.S. holidays are fully observed (Thanksgiving, Christmas, and New Years), there may be a need for coverage on other U.S. holidays such as Memorial Day, Independence Day (July 4th), and Labor Day due to high lead volume. This is rotational.


Requirements:
-Previous customer service experience preferred
-Strong high-speed Wi-Fi
-Good microphone/headset
-Good camera
-Call center experience strongly preferred
-Experience with customer relationship management (CRM) software strongly preferred
-Working knowledge of office software
-Entry-level knowledge/skill proficiency with Google Suite including, Gmail, Google Sheets, Google Docs, etc
-Must be able to type at a minimum of 40+ words per minute (WPM)
-Exceptional written, verbal, and interpersonal communication skills


Application Requirement:
This role requires exceptional English language proficiency, with precise pronunciation and highly effective conversational skills, to ensure clear, confident, and professional communication with customers. Applicants must submit a 2–3 minute video recording (or video link) speaking in English. This can be a brief introduction or a sample conversation that includes relevant work experience and skills. Applications submitted without a video will not be considered. The application process involves a review, and selected candidates may be invited for a screening or interview, which may include a typing test. Please include the word doubtfire in the subject line of your application. Applicants unwilling to participate in an interview need not apply. Incomplete applications or those not following instructions will not be considered.


Why Native Pest Management:
-At Native Pest Management, we focus on creating long-term careers for our employees with clear paths for growth. Our goal is to become the largest privately held pest control company in Florida, which will continue to open doors for advancement.
-With over 10,000 five-star reviews across platforms like Google, Yelp, and Angie’s List, our team takes pride in delivering exceptional service that keeps customers coming back and referring us to others. That reputation is a direct reflection of the hard work and professionalism of our staff.
-The pest management industry is rapidly expanding and offers a recession-resistant career path.
-We are committed to providing valuable, comprehensive, and affordable benefits to our employees. Each year, we review our programs to ensure they continue to meet these goals and support our team’s evolving needs. We’re committed to your success now and in the future.


Background Check Statement:
Employment is contingent upon successful passing of the background check. An NBI clearance is required and will need to be accomplished within two weeks of the start date.