Dispute Manager & Issue Management Specialist (E-commerce Fashion Brand)

We are a fast-growing European fashion e-commerce brand looking for an experienced Dispute Manager & Issue Manager. Your main job is to win chargebacks and solve order issues before they turn into disputes. This role directly protects our revenue and payment accounts.

Responsibilities
- Handle all chargebacks (Shopify Payments) with a strong, proven win strategy.
- Prepare clear, structured evidence packages for each dispute.
- Maintain and improve a high dispute win rate.
- Monitor ParcelPanel and tracking systems to detect issues early.
- Proactively contact customers and resolve delivery problems before they escalate.
- Coordinate with suppliers for reships, corrections, and order resolutions.

Requirements
- Proven experience winning chargebacks for e-commerce/dropshipping brands. (Must-have)
- Strong understanding of what wins disputes: timelines, tracking, customer communication, evidence, delivery proof.
- Experience with Shopify, Stripe/Shopify Payments, and tracking tools.
- Excellent written English and high attention to detail.
- Proactive, organized, and able to work independently.

To Apply

Please send:
- Short intro
- Your dispute experience + win rate
- Example of a dispute you successfully won

Only apply if you have real dispute-handling experience.